Shipping policy

Thank you for shopping with Poppy & Bean. This Shipping Policy explains our order processing time, estimated delivery times, shipping charges, delivery areas, tracking, and important shipping information for our vintage apparel products, including vintage dresses, blouses, skirts, jackets, and accessories.

1. Countries We Ship To

We currently accept orders for delivery to addresses in the following markets when shipping is available at checkout:

United States
Germany
Netherlands
Belgium

Shipping availability may vary by product, delivery address, carrier restrictions, customs requirements, and local delivery limitations.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless that delivery option is expressly available at checkout.

If your country, region, or address is not selectable at checkout, we do not currently offer delivery to that location for that order.

2. Order Cutoff Time and Processing Time

Our order cutoff time is 5:00 p.m. (CST).

Orders are generally processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time may be extended during peak seasons, new vintage collection drops, promotional periods, payment review, address verification, inventory checks, carrier disruptions, customs documentation review, or circumstances outside our reasonable control.

3. Shipping Costs

We offer free standard shipping on orders of €160.00 or above (or the equivalent in your local currency, such as $160.00 USD for United States orders). For orders below this amount, a flat shipping fee of €15.00 (or $15.00 USD for United States orders) applies.

The free shipping threshold is calculated based on the order subtotal after discounts and before taxes and shipping charges are applied, unless checkout clearly states otherwise.

Shipping Fees Table:

Destination Market	Currency	Free Shipping Threshold	Shipping Fee
United States	USD	$160.00	$15.00
Germany	EUR	€160.00	€15.00
Netherlands	EUR	€160.00	€15.00
Belgium	EUR	€160.00	€15.00

All shipments are sent via standard parcel delivery.

We do not add hidden shipping, handling, packing, carrier, or service fees after checkout. If delivery is not available to a specific address, checkout should not allow the order to be placed for that address. If an address cannot be served after order placement due to carrier restrictions, we will contact the customer and, where appropriate, cancel the unshipped order and issue a refund.

Shipping charges do not include taxes, duties, import VAT, customs clearance fees, brokerage fees, or other government-imposed charges unless checkout expressly states that those charges are included.

4. Estimated Delivery Times

Estimated delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed delivery dates unless expressly stated in writing.

United States:

Processing: 1-3 business days
Transit after shipment: 3-5 business days
Estimated total delivery time: 4-8 business days

United States remote or limited-service areas:

Processing: 1-3 business days
Transit after shipment: 3-7 business days
Estimated total delivery time: 4-10 business days

EU markets (Germany, Netherlands, Belgium):

Processing: 1-3 business days
Transit after shipment: 4-11 business days
Estimated total delivery time: 5-14 business days

Delays may occur due to customs clearance, carrier delays, weather, strikes, holidays, remote delivery locations, incomplete addresses, payment verification, or other events outside our reasonable control.

5. Tracking Information

When your order ships, we will send a shipping confirmation email with tracking information if available. Tracking updates may take 24-72 hours to appear after the shipping label is created.

6. Taxes, Duties, Customs, and Import Fees

Before payment, checkout will display the product price, applicable discounts, shipping charges, taxes, duties, import charges, and the total amount payable where those charges are collected by us.

If checkout specifically states that duties and import taxes are included, those charges are collected at checkout for that order. If checkout does not state that duties and import taxes are included, the customer may be responsible for paying them directly to the carrier, customs authority, or local tax authority before or upon delivery.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed delivery, return-to-sender shipments, or additional fees caused by incorrect, incomplete, or outdated address information provided by the customer.

8. Failed Delivery or Refused Delivery

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the delivery is refused, customs fees are unpaid, or the package is not collected, the shipment may be returned to us or treated according to the carrier's procedures. Carrier return fees, storage fees, or customs charges may be deducted from any refund where permitted by law.

9. Damaged, Missing, or Lost Shipments

Please inspect your order promptly upon delivery. Each vintage piece is unique, and we take care in packaging to protect your one-of-a-kind find during transit.

If your order arrives damaged, incomplete, or with missing items, contact us as soon as possible at info@poppybean.com. Please provide your order number, photos of the outer packaging, photos of the inner packaging, photos of the damaged item, and a description of the issue.

We recommend reporting visible shipping damage within 48 hours of delivery.

10. Delivery Delays

If we become aware that an order cannot be shipped or delivered within the stated estimated timeframe, we may contact you with updated information. Where required by applicable law, you may be given the option to accept the delay or cancel the unshipped order for a refund.